Support Portal Overview

Tickets

• Support requests are managed through the Frappe Helpdesk ticketing system, where clients can raise issues and track their status until resolution.
• Each ticket is assigned to the relevant functional consultant or developer based on module expertise, ensuring structured and timely issue resolution.

Customer

• Client organisations are registered in the Frappe Helpdesk Customer module to manage support interactions in a structured manner.
• This allows tickets, contacts, and communication to be organised customer-wise for better support tracking and management.

Dashboard